Almost 10 days ago NTL disconnected our phone, I had to borrow a mobile to contact them and was told that although it was a mistake by NTL they could not re-connect us for 10 working days. My husband has a condition which means that he can pass out at any time, and its a 10 minute walk to the nearest phone box, to call for help, by which time he could be dead, did this make any difference NO!!! Last Tuesday I phoned again, and got a very nice Chap called Charles who spoke to his supervisor and told me the phone would be re-connected within 48 hours, in fact the engineer from NTL turmed up the next day connected the phone and went away. Chalres phoned me on Wednesday night and I confirmed the phone was ok. Thursday morning, it was dead. AGAIN a further phone call, Monday at the earliest.... by this time I was incandescent with rage. I pay my bill by direct debit and have done ever since we signed with NTL, I also have broadband through them, I do not owe them a penny and they treat me like dirt, they have sdmitted that it was their fault we were cut off, but cannot do anything to help us, we just have to sit and wait, At the earliest opportunity I will be switching to BT!!!! thats after I have wrung some form of compensation from them.
There has been a discussion om another board which recives approx 3 million hits a week, the response from them has been that NTL are a shower, even their own engineers have trouble getting through to them.......
I am powerless to do anything about this until NTL condecend to re-connect me, but I will be reporting the matter to oftel and if neecessary the ombudsman as well.
I have written to NTL Customer Services, but as expected have not recieved the courtesy of a reply, why did I think I would get one......they obviously do not care about their customers, just the cash they rake in from their services.
