Thanks for the welcome chaps, and thanks for caring
He has made several calls to support including demanding to speak to a supervisor, as we all know there are good ones and not-so-good ones but I would have thought one of them would have been able to sort him out. They just kept saying he should take it up with his PC supplier suggesting the fault lies with Micro$oft - maybe for creating too-secure patches!
Anyway, at the moment I am talking him through backing up his data in case we lose it when we start trying roll-backs, and if that doesn't work I will have to try and talk him through Ghosting his system back to as it was last year before he installed cable (he is many miles away which doesn't help).
Deep joy....
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