Quote:
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Originally Posted by Charlie_Bubble
But, your argument is full of holes. There is no major up-front cost of moving. You say that you can't move away as you have to pay a set-up fee. Many don't enforce this. You say you have to buy hardware, which many give free. The only thing that stops people leaving is not wanting to change, or laziness. They can't be bothered. This is why so many people get bad service and pay over the odds for poor quality in all aspects, banks, credit cards mortgages. If you're not happy with the service/cost, move, simple as that.
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Moving
can have a significant cost attached - it depends on circumstances.
I
did move and
it has cost me a significant amount (>£100 ) to duplicate the setup I had with NTL. My preffered choice of ISP charge an initial fee on the package I opted for, which I believe works out cheaper & better in the long run. I also have a preference for ethernet networking equipment, rather than the bundled USB modem most ISPs offer. I haven't included the cost of wiring a phone extension to my study for convenience's sake, which isn't a necessity due to the wireless router but will be costing me a few bob.
I agree that some people can move without any upfront costs, but some can't. I also agree that some people are lazy and put up with bad service, but a significant number won't.
At the end of the day, a decision to move ISP is an indiviudal calculation between how poor the service is/the aggravation of getting it sorted and the cost/aggravation of moving.