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09-04-2005, 11:58

So I'm going to move house on the 18th.

So I contact NTL House Moves yesterday and tell them that I want to cancel my TV service as of that date and arrange to have my phones moved and get broadband through a SACM installed on the 19th.

So what happens?

I switch on my cable box this morning and find that my broadband is gone and I've only got the free TV channels!

So I contact Customer Services who say "sorry, because House Moves did this, we can't actually reactivate your service, you'll have to phone them up and get them to fix it, but they won't be back until Monday morning!"

So I'm doing this using a *painfully* slow 56k dial up line and I'm seriously irritated because these people didn't seem to *listen* to what I was saying or *look* at a bloody calendar!

09-04-2005, 11:58	#1
Graham Guest Posts: n/a	NTL House Moves gets previous So I'm going to move house on the 18th. So I contact NTL House Moves yesterday and tell them that I want to cancel my TV service as of that date and arrange to have my phones moved and get broadband through a SACM installed on the 19th. So what happens? I switch on my cable box this morning and find that my broadband is gone and I've only got the free TV channels! So I contact Customer Services who say "sorry, because House Moves did this, we can't actually reactivate your service, you'll have to phone them up and get them to fix it, but they won't be back until Monday morning!" So I'm doing this using a painfully slow 56k dial up line and I'm seriously irritated because these people didn't seem to listen to what I was saying or look at a bloody calendar!