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Originally Posted by staffie
Hi,
I am trying to help my neighbour who was connected to bb on Wednesday. When the engineers installed the modem, no installation disc was left, and although i have tried following the advice of this thread, i am still unable to get connected. My neighbour has been connected to bb by sacm (does bluetooth sound right?) on the 1mb service. XP SP2. So i followed the instructions above in 'Stuartbe's' post, Start-run In box typed command.com then enter. In black box typed 'ipconfig /all'
Found ethernet adaptor onlist and then 'ip address' 192.168.0.1. - This is as far as i can get.
So i called the CS and spoke to a person who said that i should have been left a disc, as some 'drivers' were missing and i would'nt be able to register until i received a disc - this i was told will be in about 10 days.
So i was wondering if its possible to get connected without having to wait for the disc. I am afraid that i am not very pc minded (my neighbour even less) - talk about the blind leading the blind!
Any ideas or suggestions would be appreciated.
Many thanx
Staffie.   |
UPDATE.
Yesterday Morning called the tech supp dept. they talked me thru the process of registering and the pc is now up and running. Installed the Norton AV and then downloaded and installed Spybot, Ad-Aware and Spywareblaster.
It would appear that the NTL tech supp dept are far more on the ball than this forum, which didnt even bother to reply to a noob asking for assistance.
Thank you Cable Forum. - NOT