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Originally Posted by thejoker37
Guess I will have to call that completely useless call centre in India again. Calls charged at local rates and you could be on the phone for up to 20 minutes listening to classical music just waiting for a real person to answer it.  bring back the call centres to the UK or Scotland or Ireland at least they understand the British people. 
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Phone the 0800 052 2000 number - one of the options (#3 I think) is Broadband Technical Support. I know what you mean about the Indian call centre though, very difficult to understand the accents of some of the people there (& I think they have problems with my poor pronunciation too!). V. unimpressed with the quality of the support too cf. the old call centres!