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otpayne · 08-04-2005, 15:55

The highly qualified guys are usually very helpful, however after several phone calls and nearly an hour and a half on hold to be told by the it support guy at the end of the line that they have proved connectivity and that they cannot help anymore, you will understand the frustration we experience( and this has happened on several occassions). The device we are having problems with is a fortigate firewall etc. On BT lines we have no problems as they do actually statically assign IP's. However even though we requested a static IP and were told by the sales guys that we would have them we appear not to have a static IP and this is what is causing the problem I believe. We have managed to create this by routing the traffic to a draytek that creates the VPN, however if we try to route from fortigate to fortigate no luck. Is there anyway that we could get business essentials to actually assign an IP address and remove whatever is assigning the other IP address so that we can operate as we would through any other ISP.
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And btw way I worked for NTL briefly in cleppa park in the dim and distant past when their isp helpdesk was there, so I know that some of the guys are brilliant at what they do but I also realise that some of the people are not as good and work to almost impossible targets etc.
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I also have trouble understanding why any other IP would be seen for this. I have checked the logs and it seems as though the vpn is a traditional vpn ( port 500 etc ) so I don't understand why it would see the destination IP as different than the source. Can someone explain to me how NTL handle the routing of the IP's. I understand that it is different in some areas and that they don't have this issue ( manchester is different I believe) I'm in cardiff. If there is nothing I can do about this I am going to move from NTL to something that I know works and get yet another refund from NTL (I'm on about my third refund at the mo. I would understand a proxy for web traffic but why for IP traffic?

08-04-2005, 15:55	#8
otpayne Inactive Join Date: Apr 2005 Location: Cardiff Posts: 4	Re: VPN tunnel creation The highly qualified guys are usually very helpful, however after several phone calls and nearly an hour and a half on hold to be told by the it support guy at the end of the line that they have proved connectivity and that they cannot help anymore, you will understand the frustration we experience( and this has happened on several occassions). The device we are having problems with is a fortigate firewall etc. On BT lines we have no problems as they do actually statically assign IP's. However even though we requested a static IP and were told by the sales guys that we would have them we appear not to have a static IP and this is what is causing the problem I believe. We have managed to create this by routing the traffic to a draytek that creates the VPN, however if we try to route from fortigate to fortigate no luck. Is there anyway that we could get business essentials to actually assign an IP address and remove whatever is assigning the other IP address so that we can operate as we would through any other ISP. __________________ And btw way I worked for NTL briefly in cleppa park in the dim and distant past when their isp helpdesk was there, so I know that some of the guys are brilliant at what they do but I also realise that some of the people are not as good and work to almost impossible targets etc. __________________ I also have trouble understanding why any other IP would be seen for this. I have checked the logs and it seems as though the vpn is a traditional vpn ( port 500 etc ) so I don't understand why it would see the destination IP as different than the source. Can someone explain to me how NTL handle the routing of the IP's. I understand that it is different in some areas and that they don't have this issue ( manchester is different I believe) I'm in cardiff. If there is nothing I can do about this I am going to move from NTL to something that I know works and get yet another refund from NTL (I'm on about my third refund at the mo. I would understand a proxy for web traffic but why for IP traffic?