Cable Forum - View Single Post - Just when you thought NTL's billing system was fixed...

jht2k · 08-04-2005, 10:29

Bear in mind that I spoke to Credit Control to sort out my account, and then immediately phoned cancellations (aka "customer retention") to get my compensation. On all 3 (maybe 4) occasions that ntl have screwed up my billing, I've never failed to get worthy compensation from customer retention. It all boils down to saying:

1) The service I recieve from ntl technically is spot on
2) However I'm totally disillusioned with the time I've wasted trying to sort out ntl's billing errors (don't make things up, they do check).
3) I don't want to cancel due to 1), but I want some kind of compensation/goodwill gesture for the time I've wasted in 2). I'm looking for your suggestions on what form this gesture might take.

Bingo - free line rental/half price broadband/upgraded broadband/any other offer on at the time.

08-04-2005, 10:29	#5
jht2k Inactive Join Date: Dec 2004 Posts: 8	Re: Just when you thought NTL's billing system was fixed... Bear in mind that I spoke to Credit Control to sort out my account, and then immediately phoned cancellations (aka "customer retention") to get my compensation. On all 3 (maybe 4) occasions that ntl have screwed up my billing, I've never failed to get worthy compensation from customer retention. It all boils down to saying: 1) The service I recieve from ntl technically is spot on 2) However I'm totally disillusioned with the time I've wasted trying to sort out ntl's billing errors (don't make things up, they do check). 3) I don't want to cancel due to 1), but I want some kind of compensation/goodwill gesture for the time I've wasted in 2). I'm looking for your suggestions on what form this gesture might take. Bingo - free line rental/half price broadband/upgraded broadband/any other offer on at the time.