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Originally Posted by Chrysalis
You have proven my point NTL are still inconsistent in the way they treat customers, I have recently been victim of billing errors and problems and the most I could get was 50% of the money back they wrongfully took of me, I got no 6 months free broadband offer like yourself, I have even been told that on this new billing system its impossible to apply discounts to existing customer which until now I had only believed was a lie, but now I KNOW it was a lie. Yes its always a good idea to stick up for yourself but depending on who you talk to you may or may not get anywhere.
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But then again, seeing as staff are human not robots, and seeing as they have a certain amount of discretion, then no two cases will get dealt with exactly the same.