Cable Forum - View Single Post - Just when you thought NTL's billing system was fixed...

Chrysalis · 08-04-2005, 09:19

You have proven my point NTL are still inconsistent in the way they treat customers, I have recently been victim of billing errors and problems and the most I could get was 50% of the money back they wrongfully took of me, I got no 6 months free broadband offer like yourself, I have even been told that on this new billing system its impossible to apply discounts to existing customer which until now I had only believed was a lie, but now I KNOW it was a lie. Yes its always a good idea to stick up for yourself but depending on who you talk to you may or may not get anywhere.

08-04-2005, 09:19	#3
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,060	Re: Just when you thought NTL's billing system was fixed... You have proven my point NTL are still inconsistent in the way they treat customers, I have recently been victim of billing errors and problems and the most I could get was 50% of the money back they wrongfully took of me, I got no 6 months free broadband offer like yourself, I have even been told that on this new billing system its impossible to apply discounts to existing customer which until now I had only believed was a lie, but now I KNOW it was a lie. Yes its always a good idea to stick up for yourself but depending on who you talk to you may or may not get anywhere.