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Anastasis · 07-04-2005, 22:21

I have been having a problem since yesterday afternoon sending and receiving email. The problem is not just related to my NTLWorld account but all accounts registered in my Outlook Express 6 (I am using XP Home SP1).

I have a Norton Firewall (as part of Norton Internet Security 2005). If I temporarily disable the firewall and click send/receive in OE6, the emails start to flow. As soon as I re-enable the firewall, emails stop.

The error message I get is:

"A time-out occurred while communicating with the server. Account: 'MyUserName@ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19".

As I say everything was working just fine until yesterday afternoon and nothing as far I know has been installed during that time. The only automated install that I guess could cause a problem was on of the Norton Internet Security components that might have been upgraded via automated Live Update.

What about any updates by NTL to my Cable Modem? Do they upgrade anything in that way? If it is that possible, does anyone know of anything updated yesterday afternoon and if could it affect my Norton Firewall configuration for email?

Thanks in advance for any help or advice on this.

07-04-2005, 22:21	#1
Anastasis Inactive Join Date: Jan 2004 Location: Bournemouth Posts: 102	Email blocked by Norton Firewall? I have been having a problem since yesterday afternoon sending and receiving email. The problem is not just related to my NTLWorld account but all accounts registered in my Outlook Express 6 (I am using XP Home SP1). I have a Norton Firewall (as part of Norton Internet Security 2005). If I temporarily disable the firewall and click send/receive in OE6, the emails start to flow. As soon as I re-enable the firewall, emails stop. The error message I get is: "A time-out occurred while communicating with the server. Account: 'MyUserName@ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19". As I say everything was working just fine until yesterday afternoon and nothing as far I know has been installed during that time. The only automated install that I guess could cause a problem was on of the Norton Internet Security components that might have been upgraded via automated Live Update. What about any updates by NTL to my Cable Modem? Do they upgrade anything in that way? If it is that possible, does anyone know of anything updated yesterday afternoon and if could it affect my Norton Firewall configuration for email? Thanks in advance for any help or advice on this.