Just spoke to ntl ts,said they cant guarantee a fix as it's not an ntl hosted site,and even if it was they still couldn't guarantee it???? they did say they would contact me either way we shall see. Not sure what else i can do apart from change webhost as every body else can see the site with out manually changing proxys apart for everyone in the area which the site is meant for,what annoys me most is that i have promoted ntl to lots of now ex dial up customers who now are asking why they need to mess about with their settings just to view one site