Cable Forum - View Single Post - No broadband, no tv

hubbins · 07-04-2005, 15:39

Aardvark, I have a similar problem to you. On Tuesday had a new Samsung box put in and since then have had no Broadband or any TV channels. I have made dozens or calls and spoken to numerous clueless individuals and still can't get this problem resolved. I finally got a 'Supervisor' to attend today and after about 15 mins came to the conclusion that he had no idea what was wrong. He has no idea when he can get me a new box or even an old Pace box for the time being.

Is there anybody within NTL who can be bothered to sort this out. How did you manage to get through to 'Brian'.

I shall have one more go with Customer Services tonight or will be cancelling tomorrow.

A total shambles.

07-04-2005, 15:39	#7
hubbins Inactive Join Date: Apr 2005 Posts: 12	Re: No broadband, no tv - new samsung box Aardvark, I have a similar problem to you. On Tuesday had a new Samsung box put in and since then have had no Broadband or any TV channels. I have made dozens or calls and spoken to numerous clueless individuals and still can't get this problem resolved. I finally got a 'Supervisor' to attend today and after about 15 mins came to the conclusion that he had no idea what was wrong. He has no idea when he can get me a new box or even an old Pace box for the time being. Is there anybody within NTL who can be bothered to sort this out. How did you manage to get through to 'Brian'. I shall have one more go with Customer Services tonight or will be cancelling tomorrow. A total shambles.