Cable Forum - View Single Post - *ALL* Speed Upgrade Discussion In Here Please (Part 4)

eunos · 07-04-2005, 13:00

My dad had the visit for an upgrade to 2Mb but when the engineer turned up he had run out of Samsung boxes. He then installed a SACM (complete with splitter cable) leaving the old Pace box behind, gave my dad the install cd and told him its easy from here on.
The registration process failed and so did the customer support. He was passed from pillar to post and got nowhere fast.
He was given a new PIN number but that didnt work either.
His pace broadband still works fine. I wish I had been there as i would have insisted on the Samsung box.
Any ideas on where to go from here?
Has anyone else been denied the Samsung box in favour of the SACM?

Eunos.

07-04-2005, 13:00	#1075
eunos Inactive Join Date: Apr 2005 Posts: 7	*Re: ALL* Speed Upgrade Discussion In Here Please (Part 4)** My dad had the visit for an upgrade to 2Mb but when the engineer turned up he had run out of Samsung boxes. He then installed a SACM (complete with splitter cable) leaving the old Pace box behind, gave my dad the install cd and told him its easy from here on. The registration process failed and so did the customer support. He was passed from pillar to post and got nowhere fast. He was given a new PIN number but that didnt work either. His pace broadband still works fine. I wish I had been there as i would have insisted on the Samsung box. Any ideas on where to go from here? Has anyone else been denied the Samsung box in favour of the SACM? Eunos.