[jht2k]

Just recieved a 'Disconnection Notice' letter from ntl warning that my account is in debit by 57.12 and should I not contact them within the next 7 days, they will start disconnecting services, removing equipment etc.

The funny thing is that both my broadband and phone are both paid by DD and the account from which these funds are taken never goes below about £300.

Having spoken to the delightful Sian at NTL, they claim that the direct debit has been cancelled.

This would all be quite a feasible situation if it wasn't for the fact that exactly the same thing happened in December last year. At that time, I eventually got through to a supervisor named Lisa who had the common sense to clear the outstanding "debt", owing to the fact that NTL's system had actually failed to take the money from my account even though the DD on my account was fully active. I even went to the extent of getting a letter from my bank to support my claim that the DD had not been cancelled and no attempt had been made to debit the account.

Anyway, I'm awaiting a call from a supervisor within the obligatory "24 hour" timeframe and hope to update this thread with a happy ending.

Anybody else experienced similar problems in recent times?