A very interesting article, and I found this sentence of note.
Quote:
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We will again be leading the pack of UK broadband providers
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I assume that is in relation to speed. So they have the perception that customers can be bought off with the speed of the service as opposed to the quality of other aspects such as billing, technical support. Or does he mean the other way round?
Either way a well layed out manifesto for Blueyonder/Telewest future.