Cable Forum - View Single Post

Mikey E · 06-04-2005, 19:11

I live in High Wycombe and also experienced a loss of service (DigTV and Broadband) at 7. We have had a number of similar outages over the last 6 weeks. I phoned CS (again) and the rep told me that this was a planned maintenance outage. When I asked why I hadn't been told about the work in advance the rep said that it was not practical due to the number of affected customers (haven't ntl heard of email etc...)

06-04-2005, 19:11	#4
Mikey E Inactive Join Date: Feb 2004 Posts: 16	Re: Problems in Reading area? I live in High Wycombe and also experienced a loss of service (DigTV and Broadband) at 7. We have had a number of similar outages over the last 6 weeks. I phoned CS (again) and the rep told me that this was a planned maintenance outage. When I asked why I hadn't been told about the work in advance the rep said that it was not practical due to the number of affected customers (haven't ntl heard of email etc...)