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Originally Posted by dezzo
It does mean that you are doing something right though seeing 9/10 of the customers could go elsewhere if they felt it was necessary.
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Possibly... although most people tend to stay put as its easier to moan than vote with your feet.
I however find it easier to moan (sometimes), although we are looking at moving house and I dont wish to sign up to a Sky/ADSL 12mth contract combo only to end up moving before then
Although if we ended up in a TW area, I'd definitely get their broadband... but still get Sky
Shaun has a point definitely - for what NTL are doing to gain customers, they dont appear to be gaining an amount to justify how much time/money they're putting into the campaigns.