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Originally Posted by Paddy1
Hi Snoopz. How did you do the upgrade? Online or over the phone? I've been holding out for the automatic upgrade but I'd like to do it now if I thought I'd get away with it  .
Also, what NTL area are you as policies might differ.
Paddy |
Hi Paddy. Well I originally tried CS on the 18th of March and I had a hard time explaining the fact that when NTL originally brought out the 600k service(always been called 600k for a SACM and not 512k as far as I am aware), that we got a choice on whether to rent or buy the modem for £150... . so buying it out right meant we got BB for £19.99.
Anyway CS said I wasn't on BB! even though I've had BB since August 2001. so he went away and saw someone else and when he came back he said it was sorted and it wouldn't affect my price that I was paying(I got the impression he hadn't a clue). All I would have to do was reboot the modem he said.
2 Hours later still no upgrade so I said sod it and upgraded via the webpage which rebooted my modem after 10mins and the speed was 2meg rather than 750k.
I'm in the Cambridge area (not sure whether it Bromley or Langley as I don't know what that means). It wasn't an ex C&W area.
Also on that webpage it doesn't display any price for me only the letters NA, (see my screen grab I posted up the page) and on my bill its called 600kB service not 750k or 2meg.
Hope that helps, let me know how you get on and how it appears on your bill etc.
However next time theres a speed upgrade I'll be tempted to wait rather than do it manualy.
SnoopZ