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Originally Posted by IanUK
Its a bit petty I suppose to moan if these upgrades do go through automatically in the next few days, but if it takes a few months like last time for us STB owners then basically they are charging us more for less and actively refusing to upgrade some people seemingly randomly, once again its NTL's customer service creating a problem, NTL's own website says for us STB owners to ring to be upgraded to 3mb, but when we call some people are upgraded and some are not despite it being advertised as available...
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I phoned yesterday to find out how to pay for an upgrade, I didn't know about the free upgrades that were in line. The customer support lady informed me that the upgrade to 3mb was free and did the upgrade there and then for me.