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Originally Posted by FelixL
What are my chances of termination the contract without charge on the grounds of 1. poor service and 2. the false information (namely that I could cancel if I moved to a non-NTL area) provided verbally by the salesperson?
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I am sure you could write to NTL and claim the above. How much use it will be is anybody's guess. You might be lucky and get NTL to waive the rest of the contract, you may find they will meet you half-way and you would only have to pay half the cost. However, whatever outcome it makes sense to limit the maximum damages by downgrading beforehand.
Technically, the salesperson did not provide false information as that was the policy at the time. However, as you say, NTL have now changed this "unwritten" policy but since it is not in your contract you cannot hold NTL to it. You may, however, persuade NTL to be lenient in light of this fact.