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Originally Posted by MovedGoalPosts
Oh dear, looks like you've dropped into the ntl Pace to Samsung black hole similar to this chap : http://www.cableforum.co.uk/board/sh...9&page=1&pp=15
Persistance at calling CS is probably going to be your best route, and if they can't sort it swiftly then require some compensation for your loss of service, especialy if you were originally mislead by some bod telling you it would be easy and quick. |
To br fair the original person who arranged the box swop wouldn't have known there could or would be a problem so saying they mislead the customer is not strictly correct in my opinion.
I have pm'd aadvark anyway for some details to see what the problem is with the new box