Cable Forum - View Single Post - No broadband, no tv

aardvark · 06-04-2005, 15:12

Over 24 hours ago an installer came to swap my Pace box with a Samsung so that I can upgrade to 2MB connection.

After 4 hours of blank screen, the Base Pack channels appeared. Since then - NOTHING! No broadband, no Family Pack.

After several calls yesterday to C S, who told me that it could take 24 hours for all the channels etc to come through, I'm now ( at 9 a.m.) told that they can't activate my broadband because the account (or something) is locked and it has to be passed on to the IT department who could take another 24 hours ... but this can't be guaranteed & that CS could do nothing about it.

What's going on??

When I arranged to have the box swapped, some 3 weeks ago, I was told that if I called C S 20 mins after the intallation I'd be able to upgrade to the 2MB service.

It's a good job have kept a dial-up connection.

Can anyone help or explain?

06-04-2005, 15:12	#1
aardvark Inactive Join Date: Jun 2003 Location: North Staffs Posts: 72	No broadband, no tv - new samsung box Over 24 hours ago an installer came to swap my Pace box with a Samsung so that I can upgrade to 2MB connection. After 4 hours of blank screen, the Base Pack channels appeared. Since then - NOTHING! No broadband, no Family Pack. After several calls yesterday to C S, who told me that it could take 24 hours for all the channels etc to come through, I'm now ( at 9 a.m.) told that they can't activate my broadband because the account (or something) is locked and it has to be passed on to the IT department who could take another 24 hours ... but this can't be guaranteed & that CS could do nothing about it. What's going on?? When I arranged to have the box swapped, some 3 weeks ago, I was told that if I called C S 20 mins after the intallation I'd be able to upgrade to the 2MB service. It's a good job have kept a dial-up connection. Can anyone help or explain?