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KraGorn · 06-04-2005, 12:34

The name you should enter is just start.ntl, ie. no ':home' at the end. As th'engineer says it doesn't always work, I had to reprovision after getting the speed upgrade yesterday and it didn't work for me. At the time I was talking to the faults dept. who were undoing a screw-up perptrated by CS and the guy was able to tell me the IP which worked fine.

If you have problems getting the URL to work go into the admin pages of your router and see what it says its' WAN-side IP address is. If it's 0.0.0.0 (which I got initially after CS supposedly upgraded my account) then the DHCP server isn't talking to you and IMX you're best off calling the 'faults department' on the 0845 number rather than taking option 2 off the 0800 CS number and having to talk to someone who you can barely understand.

OTOH, if it's 10.x.x.x. then you're account is correct and for some reason the pseudo DNS lookup of start.ntl is broken as it was for me too after the tech. guy fixed my account problem.

06-04-2005, 12:34	#5
KraGorn Inactive Join Date: Nov 2003 Location: Warrington Posts: 37	Re: Change of STB and Cable/DSL Router The name you should enter is just start.ntl, ie. no ':home' at the end. As th'engineer says it doesn't always work, I had to reprovision after getting the speed upgrade yesterday and it didn't work for me. At the time I was talking to the faults dept. who were undoing a screw-up perptrated by CS and the guy was able to tell me the IP which worked fine. If you have problems getting the URL to work go into the admin pages of your router and see what it says its' WAN-side IP address is. If it's 0.0.0.0 (which I got initially after CS supposedly upgraded my account) then the DHCP server isn't talking to you and IMX you're best off calling the 'faults department' on the 0845 number rather than taking option 2 off the 0800 CS number and having to talk to someone who you can barely understand. OTOH, if it's 10.x.x.x. then you're account is correct and for some reason the pseudo DNS lookup of start.ntl is broken as it was for me too after the tech. guy fixed my account problem.