[Paul K]

Originally Posted by iadom

I could say, far to long, but that would not be true,

Anyone can make a mistake, and I did receive a fairly swift apology.

Perhaps I should ask for compensation for the stress and inconvenience,

I do like the poor grammar in the first line of the e-mail though.

"The ntl acceptable use policy team have received a report that indicates that a
ntl Internet account has been used to scan other networks for vulnerabilities".

Good thing you contacted them and found out, knowing how things go with NTL you could have lost your connection before they realised the error