Cable Forum - View Single Post - Transferring to NTL Freedom when moving house

FelixL · 05-04-2005, 18:31

Hello all,

I've currently got NTL Broadband, Phone and Digital TV services, and am about 8 months into my contract. I'm moving house to an area without NTL cable soon, and foolishly believed the salesperson when he told me that if we moved to non-NTL area we'd be able to cancel our contract without charge.
I've read some posts here about similar situations, but didn't find an answer to the following question:

If I transfer to an NTL Freedom package at my new address, is it standard NTL policy to require that I sign a new 12-month contract?
I've called customer services a number of times in the last few days and seem to get a different answer every time...
Thanks!

05-04-2005, 18:31	#1
FelixL Inactive Join Date: Apr 2005 Posts: 5	Transferring to NTL Freedom when moving house Hello all, I've currently got NTL Broadband, Phone and Digital TV services, and am about 8 months into my contract. I'm moving house to an area without NTL cable soon, and foolishly believed the salesperson when he told me that if we moved to non-NTL area we'd be able to cancel our contract without charge. I've read some posts here about similar situations, but didn't find an answer to the following question: If I transfer to an NTL Freedom package at my new address, is it standard NTL policy to require that I sign a new 12-month contract? I've called customer services a number of times in the last few days and seem to get a different answer every time... Thanks!