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Originally Posted by Rakhal
I did ask what would happen if I just paid the 37.99 I owed and was told that my phone, TV and internet would all be automatically disconnected...
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I strongly doubt that would happen and if it did I'd kick up the most enormous fuss.
You're being asked to pay money you don't owe! Even I would say, be polite and firm but tell them to take a running jump! You don't earn money for ntl's benefit!
I don't know which billing system you're covered by but if it was on the systems I use, you could simply do as I suggested earlier and only pay what you owe...you wouldn't be cut off.
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Originally Posted by Jason1
Ntl still getting bills wrong. I am on the other extreme and have not been charged since december, I get my dd notifaction by email no bill in the post ever. But ntl dont take the money and I still have not been cut off
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I'd let them know, you don't want them backdating it when they find out, which is quite possible these days it seems.
There appears to be less leeway given when a debt is run up due to the COMPANY being at fault, which I vehemently disagree with.