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Originally Posted by Chrysalis
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I'm not sure why you're specifically waiting for my help as I hadn't even seen that thread previously. However, if you're in Leicester, I'm not the best person to speak to, as I don't normally deal with that region, I don't even know what billing system it uses and I doubt I'd have full, if any, access to it.
It looks as though you're caught up in this switch in that area from arrears to advance billing....although I'm aware it's happening, I have no training or knowledge of what the correct process is, so it'd be utterly wrong for me to attempt to get involved.