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Originally Posted by Mick
Hi DigitalDave, 
They must have a collection system if they have said they will pick it up for you, twice now. I wouldn't wait for the phone call. I would phone them back up and request to speak to a supervisor and ask them what their returns policy is, and whether they do collect or not - if they collect ask them why they have failed to collect on two occasions now and that you cannot afford to waste anymore time, staying in and waiting for someone who 'might' attend. |
I tried that when they didn't come on Saturday, but the best that was on offer was that the guy I spoke to would contact the collcetions people to find out why they hadn't come before, and that he would phone me back. Well, he's just phoned back (pleasantly surprised), and say that he's had no response to his original enquiry, but he's booked for someone to come on Wednesday evening between 6 and 9, and if there's any more problems, he'll call me back. To be honest, I am a bit more inclined to believe him now, as he did call back as promissed in the agreed timescale. So fingers crossed...
I'll let you know how it goes
.