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Originally Posted by bton21
Thanks guys will do but where has this bit come from also?
08Mar-26Mar Broadband Internet 2MB : £16.99?
Many thanks in advance to all your imput.
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here goes explaining pro rata billing
On your previous bill you will have been charged from the 27th Feb - 26th Mar for the 750k silver service.
Because you added a new package on the 8th Mar (2mg) you have been charged a proportion for the billing period (£16.99 )
However, you should have received a credit for the 750k from 8th Mar - 26th Mar of £16.99. Because it's the same charge one should cancel the other out.
So you are owed a credit back from the 8th Mar - 26th Mar for £16.99 and 27th Mar - 26th April for £24.99
So even though you changed speed, nothing
should have changed pricewise
This should have been your charges
08Mar-26Mar Broadband Internet 2MB : £16.99
08Mar-26Mar Broadband Internet 750k: £16.99 CR
27Mar-26Apr Broadband Internet 2MB : £24.99
Hope that all makes sense
