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Originally Posted by paulyoung666
well , that is funny , i have had cause to ring them up a couple of times recently and have had no problems
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I think the reason I've had problems is because the problem is intermittent and invariably resolves itself during the call! One call the tech did see the problem and I got an engineer visit that didn't resolve the problem. Every other phone call has resulted in the tech claiming that the problem was related to spyware (despite my using both Spybot S&D and Ad-Aware to scan my pc), or blame it on my firewall/antivirus (even though I've tried a different pc with different firewall/antivirus and had the same problem).
What I can't understand is why the tech can't read back in the notes to when they saw the problem and then take my word that the problem is still there but intermittent. I had a manager convinced of this on Friday, only to be hung up on and phone back to have a tech try to start all over again.