dgr1577

You make it sound like im some kind of shady thief, deliberately de-frauding NTL and stealing bandwidth from them. I simply requested a downgrade of my service and they failed to do it. I have spoken to them twice now and both times I was told that I was definitely on the 300K service, albeit im actually receiving 750K. Should I continue calling them twice a day for the next year to try and resolve this? They have a log of my phone calls requesting, then confirming, my downgrade, so should I be 'caught'(?) as you gracefully put it, then they can see that i done as much as i should have.