[Crivens]

Probably the same approach as the CS people I talked to. Basically is like watching politics shows on TV, where no-one gives a decent answer. Or much like when I tried to cancel my mobile phone contract. ie. major amounts of bullsh*t to just get what I wanted. ie. they don't want to lose any money. Hopefully with a sea of crap you will lose the will to live and hang up.

Cheers