I'm planning on moving home on 12th April and taking my broadband, tv and telephone with me.
To that end on 20th March I went onto the ntl website and filled in the moving home form. I got back an automated email response saying that the movers and transfer team will be in touch shortly to discuss my move.
After waiting this long I decided to telephone ntl today as I haven't had a telephone call, only to be told that there was nothing in the system regarding my request and the earliest a date to transfer the services was 18th April. (10 working days)
The lady I spoke to said that she would put a note asking for an earlier transfer on the form and someone may contact me next week if a slot becomes available, which I doubt I'll get a telephone call.
I've also registered a complaint about the moving house form not registering on the system,
even though I received a automated email from it.
Do any complaints get logged? and will I get a response?
Whats the point of have a form if nothing get put in the system.
I just wanted to let off some steam.
