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Originally Posted by powerbladder5.0
Just a thought for ppl who have tried this and it didnt work - if you are using a router then you need to disconnect this and reconnect your cable modem directly to your PC, otherwise the NTL system wont be able to detect your modem's MAC address.
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Glad you are upgraded, but what you have said is incorrect- as far as the ntl system/ modem is concerned, a router connected to it is just a device with a mac address- same as a pc/ xbox/ ps2 etc etc.
It is perfectly possible to upgrade with a router connected. Being unable to identify the mac of the modem is most likely caused by a proxy server being specified
