[Tezcatlipoca]

Phone Customer Services (0800 052 2000) rather than Tech Support. The line shuts at 8pm.


AFAIK, you should be able to keep the £5 discount you got from buying your own modem - but only if you don't change actual tiers, i.e. if you simply upgrade from your current 750k to the 2meg service, you continue paying £20/month, as 2meg is the replacement for the 750k service, same price. But if you went up to the new 3meg service (normally £38/month) you'd lose the £5 discount. I think. Phone & check.