Cable Forum - View Single Post - NTL want money for something we didn't use!

Seti · 31-03-2005, 13:58

I agree you can be assertive and calm and stil get your point across. The first thing that needs to happen is an explanation from both parties of exactly what it is you want or need to be refunded. CS are pretty good in my experience at doing that.

There should still be billing information aon your mums name so the best thing to do is react nicely as possible, very hard iI know, and speak to anothe rcustoner services representative. If there is no joy there ask to speak to a supervisor and ASK, don't demand, that he/she finds the relevant information and sorts the problem for you. Leave ALL your contact details with the person and ask when they are going to ring you or email you or get in touch. That normally works.

They wil have a record of when your account became established so they can probably track back form there.

Sian

31-03-2005, 13:58	#6
Seti Inactive Join Date: Jan 2004 Location: Barry, South Wales Age: 57 Services: Being Nice! Posts: 259	Re: NTL want money for something we didn't use! I agree you can be assertive and calm and stil get your point across. The first thing that needs to happen is an explanation from both parties of exactly what it is you want or need to be refunded. CS are pretty good in my experience at doing that. There should still be billing information aon your mums name so the best thing to do is react nicely as possible, very hard iI know, and speak to anothe rcustoner services representative. If there is no joy there ask to speak to a supervisor and ASK, don't demand, that he/she finds the relevant information and sorts the problem for you. Leave ALL your contact details with the person and ask when they are going to ring you or email you or get in touch. That normally works. They wil have a record of when your account became established so they can probably track back form there. Sian