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Originally Posted by faisal_uk
Was funny last night though they phoned again and my mum was trying to explain what had happened and they would not listen so she just shouted and sweared at them - still did not have any imapct!
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If you shout and swear at someone, while they may not hang up, they may be less likely to help you. In fact, I believe some call centres (not saying NTL do this, I don't know) instruct their CS people to hang up if a customer gets abusive.
I've found (when dealing with people in general) that staying calm does mean they are more likely to help.