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Old 31-03-2005, 13:24   #4
Paul K
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Join Date: Jun 2003
Location: Essex innit
Age: 52
Services: Sky HD + 16Mb ADSL BT Telephone
Posts: 15,735
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Re: NTL want money for something we didn't use!

How long had your mother had the 750k BB account prior to cancelling it? She may have incurred a bill for cancelling early but it might just be that her account is incorrect at the moment. Swearing at CS will not resolve the problem though, if you are trying to explain to someone that seems to not be listening then ask to talk to their supervisor.
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