Cable Forum - View Single Post - NTL want money for something we didn't use!

faisal_uk · 31-03-2005, 12:16

Why oh why are NTL such screw ups?

I have had problems in the past but everything seemed fine recently until about a week ago when we got a call from NTL saying we owe them over a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£100.

Now this amount is from an NTL 750 Broadband account - which was in mums name.
This account was cancelled sometime mid October 2004.

I then joined up under my name for a new broadband account in november 2004.
They took away the old modem and installed a new one with a new account and is paid for by direct debit.

They now want money for the old line (my mums name) for the months of November 2004 onwards!
I could not believe this and now i may have a problem proving that we did cancel.
I can't believe they want to charge us for payment on an account that was already cancelled, and the modem was TAKEN AWAY - so we couldn't even use it if we wanted to!

friggin idiots

The main problem is that i can not find the account number, as NTL conveniently do not send out bills for broadband.
And i can not find any info on the date we cancelled.

Does anyone have any ideas, or least tell me how i can find out the old account number without ringing ntl?

Also any other suggestions on this matter would be great.

31-03-2005, 12:16	#1
faisal_uk Inactive Join Date: May 2004 Posts: 3	NTL want money for something we didn't use! Why oh why are NTL such screw ups? I have had problems in the past but everything seemed fine recently until about a week ago when we got a call from NTL saying we owe them over a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£100. Now this amount is from an NTL 750 Broadband account - which was in mums name. This account was cancelled sometime mid October 2004. I then joined up under my name for a new broadband account in november 2004. They took away the old modem and installed a new one with a new account and is paid for by direct debit. They now want money for the old line (my mums name) for the months of November 2004 onwards! I could not believe this and now i may have a problem proving that we did cancel. I can't believe they want to charge us for payment on an account that was already cancelled, and the modem was TAKEN AWAY - so we couldn't even use it if we wanted to! friggin idiots The main problem is that i can not find the account number, as NTL conveniently do not send out bills for broadband. And i can not find any info on the date we cancelled. Does anyone have any ideas, or least tell me how i can find out the old account number without ringing ntl? Also any other suggestions on this matter would be great.