Quote:
Originally posted by Rara Avis
What do you expect? Unlike driving a car, you don't have to be qualified or pass examinations to own, use a pc, or surf the net. The govt has pushed, and rightly so, the policy of trying to make everyone information/I.T literate and have access to the internet. If you have the cash, and it doesn't take a huge amount these days, you can get access to the net, but becoming I.T literate takes longer. Let me see, there is the ECDL, but for anyone that's done it and knows, even the advanced exam is cursory and is by no means enough. But it's a start.
Working on a help desk is just just that, a 'help' desk. In my last job, I was helping people off the street with basic I.T issues and this could mean anything from how to set up an email account to web design. Sometimes it was easy and at other times it required a hell of a lot of patience. Not everyone is aware that a simple reboot might solve the problem  To a novice, when the pc isn't responding, it's BROKEN and they need help.
It's a tough job, but if you can't hack it, excuse the expression *lol* get one that doesn't deal with any ordinary joes.
We were all them at one point 
This is probably more aimed at the thread starter, sorry Bender DOH!
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I completely agree. no offence taken btw. And you're right, the govt. is pushing, and well done to them for doing so, but it comes back to the 'leading a horse to water' thing!!!
I think a lot of the older generation feel that computers are too complicated to learn, when it really isn't true. I remember my mum calling me up about 2 years ago saying that when she tried to go on the internet, the computer started making strange noises, so she switched it off at the plug. She thought it was broken, but it was simply the dialup modem initiating its communication!!! She knows now and uses it fine.
Actually, whilst I think of it, I really can't say enough about the 'for dummies' series of books. They really are excellent for beginners. I remember reading one years and years ago for Windows 3.11 when I first started using computers. I learned a lot from it and would not hesitate to advise others to pick one up too.