Cable Forum - View Single Post - Email Problem and CM Dropping Out Occasionally

cmk · 30-03-2005, 19:54

Around lunch today I noticed a lack of emails so I started doing a few tests. It seems I can receive them fine usually within minutes, at worse, of them being sent. I can send ok but the delivery is looking around the two hour mark which is absolutely shocking. I've tried to determine where the fault lies and I'm struggling a bit. All my emails are acting as above which includes my main NTL one, my additional ones, my forwarded to my NTL ones, full third party (external POP and SMTP servers but over the NTL service) ones and half ones (external POP server but using the NTL SMTP server). I've tested sending to mailing lists I'm on and going to their site to check and the mails aren't arriving their until about two hours later either so I'm thinking more and more it's an NTL issue.

Also my CM seems to be dropping out for a split second every so often as I've been getting alot of "currently offline" messages when in IE but I'm not sure that's part and parcel of this problem.

The fun carried on when I contacted tech support. Now I know this has been covered in other threads and I don't want to make a massive issue but why have it in India when it's so hard to understand what they're trying to tell you, have limited powers to help and are probably reading off a crib sheet anyway. I've nothing against them whatsoever. I just feel it makes more sense to have your support staff bases in the same country.

Anyway, my mail issue is ongoing and I wasn't happy with what tech support told me as it sounded like a standard response (there's been some work on the lines in your area on the 29th and it takes 24 hours for them to get back to normal. I was close to telling him he was lying but felt it might not be his fault and was told to say that via his crib sheet or list of work being/been done).

So I'm no better off by spending the afternoon checking my settings (I did find an issue with my third party POP and SMTP settings but correcting it made no difference), testing my various email accounts and talking to tech support.

Any ideas anyone as I'm getting close to shouting at someone in an NTL direction.

30-03-2005, 19:54	#1
cmk Inactive Join Date: Mar 2005 Posts: 22	Email Problem and CM Dropping Out Occasionally Around lunch today I noticed a lack of emails so I started doing a few tests. It seems I can receive them fine usually within minutes, at worse, of them being sent. I can send ok but the delivery is looking around the two hour mark which is absolutely shocking. I've tried to determine where the fault lies and I'm struggling a bit. All my emails are acting as above which includes my main NTL one, my additional ones, my forwarded to my NTL ones, full third party (external POP and SMTP servers but over the NTL service) ones and half ones (external POP server but using the NTL SMTP server). I've tested sending to mailing lists I'm on and going to their site to check and the mails aren't arriving their until about two hours later either so I'm thinking more and more it's an NTL issue. Also my CM seems to be dropping out for a split second every so often as I've been getting alot of "currently offline" messages when in IE but I'm not sure that's part and parcel of this problem. The fun carried on when I contacted tech support. Now I know this has been covered in other threads and I don't want to make a massive issue but why have it in India when it's so hard to understand what they're trying to tell you, have limited powers to help and are probably reading off a crib sheet anyway. I've nothing against them whatsoever. I just feel it makes more sense to have your support staff bases in the same country. Anyway, my mail issue is ongoing and I wasn't happy with what tech support told me as it sounded like a standard response (there's been some work on the lines in your area on the 29th and it takes 24 hours for them to get back to normal. I was close to telling him he was lying but felt it might not be his fault and was told to say that via his crib sheet or list of work being/been done). So I'm no better off by spending the afternoon checking my settings (I did find an issue with my third party POP and SMTP settings but correcting it made no difference), testing my various email accounts and talking to tech support. Any ideas anyone as I'm getting close to shouting at someone in an NTL direction.