Quote:
Originally posted by Bender
Probably not entirely true, but my point was that IT support Helpdesks DO have to deal with people with that level of computing knowledge. There really are people out there who have absolutely NO idea what they are doing.
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What do you expect? Unlike driving a car, you don't have to be qualified or pass examinations to own, use a pc, or surf the net. The govt has pushed, and rightly so, the policy of trying to make everyone information/I.T literate and have access to the internet. If you have the cash, and it doesn't take a huge amount these days, you can get access to the net, but becoming I.T literate takes longer. Let me see, there is the ECDL, but for anyone that's done it and knows, even the advanced exam is cursory and is by no means enough. But it's a start.
Working on a help desk is just just that, a 'help' desk. In my last job, I was helping people off the street with basic I.T issues and this could mean anything from how to set up an email account to web design. Sometimes it was easy and at other times it required a hell of a lot of patience. Not everyone is aware that a simple reboot might solve the problem
To a novice, when the pc isn't responding, it's BROKEN and they need help.
It's a tough job, but if you can't hack it, excuse the expression *lol* get one that doesn't deal with any ordinary joes.
We were all them at one point
This is probably more aimed at the thread starter, sorry Bender DOH!