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Originally Posted by scrotnig
It isn't a mistake...the billing is correct, it's just the changes overlap.
Spending money 'no matter what the cost' is what nearly killed the company...the massive costs involved in changing it would never get signed off for ANY section of the customer base, never mind for people who are actually cancelling their services.
When Harmony comes in that will fix it. The situation has been the same since 1997 when Cable & Wireless introduced the current billing system, it's been ok all this time, a few more months or even a year isn't going to hurt.
If it was trivial cash I am sure they'd do it, but it ain't. It would involve a major change to how billing works which would also adversely impact other customers in other ways.
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OMG
how can you say that the billing is correct when the customer is being charged twice for the same thing.
No one is saying that NTL should recklessly spend money, only that they should bill the customer correctly. There would be no massive cost involved if NTL put a manual credit on the account at the same time as they actioned the cancellation with a note to check the following months bill. NTL obviously know the problem exists but appear to disregard it as it is making them money. They do not appear to bother about the affect that this incorrect billing is having on its customers many of the ones affected maybe having financial problems which has prompted their reduction in services. What a shock it must be for them to find that they are having to pay even more than normal for the bill issued just after the cancellation.