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Originally Posted by ian@huth
Come on, if NTL have more money than they should for a month they WILL earn interest on it. To say that what they are doing is not deliberate is farcical when they know what they are doing. The fact that NTL know they are charging the customer wrongly and knowingly taking money that they are not entitled to take is sufficient reason for them to prevent this from happening no matter what the cost. Maybe a credit of a couple of pounds on the customers account when the cancellation is being actioned would make up for NTLs mistake in billing.
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It isn't a mistake...the billing is correct, it's just the changes overlap.
Spending money 'no matter what the cost' is what nearly killed the company...the massive costs involved in changing it would never get signed off for ANY section of the customer base, never mind for people who are actually cancelling their services.
When Harmony comes in that will fix it. The situation has been the same since 1997 when Cable & Wireless introduced the current billing system, it's been ok all this time, a few more months or even a year isn't going to hurt.
If it was trivial cash I am sure they'd do it, but it ain't. It would involve a major change to how billing works which would also adversely impact other customers in other ways.