[ian@huth]

Originally Posted by scrotnig

Thing is they don't gain a penny because the money is all credited back on the next bill and it is all righted that way. It's definitely not deliberate, they just don't have the time or resources to devote to things like that. They won't pay to have it changed because it would be a really major expensive change to a billing system they intend one day to phase out.

If the DD is cancelled the charge may well appear automatically within days...it is meant to...but you could always ring and ask for your DD to be amended downwards to exclude the line rental charge, this will then carry over to the next bill, and the ensuing credit for TV services should wipe it out leaving no carry over. The risk here is that if there IS a carryover of even a few pence, this will hit the customer's credit rating, which is one of the reasons this isn't advised by staff.

It's just a bit of a pain...and as it mostly affects customers who are reducing or cancelling services, I would guess it's not seen as a major priority. It's just too expensive to fix with a new billing system on the way that won't have the problem in the first place.

Come on, if NTL have more money than they should for a month they WILL earn interest on it. To say that what they are doing is not deliberate is farcical when they know what they are doing. The fact that NTL know they are charging the customer wrongly and knowingly taking money that they are not entitled to take is sufficient reason for them to prevent this from happening no matter what the cost. Maybe a credit of a couple of pounds on the customers account when the cancellation is being actioned would make up for NTLs mistake in billing.