[ian@huth]

Originally Posted by scrotnig

What's happened there is normal behaviour, though a bit stupid.

When they took your TV cancellation they took 30 days notice from 18th march, hence from 18th April you'll pay line rental, and this gets added manually as the sytem would not notice. hence it appears on your bill.

However, the billing part of the system is not 'aware' that your TV package is going to stop on the same day, because it doesn't become aware of that until the day it happens. So you still get billed as normal, and then get a credit back for any TV service billed that covers AFTER the 18th April.

Frankly the way it works is stupid, because this month you're paying far too much and then you get it all back. It's not a deliberate design, it just happens that way unfortunately.

At least it shows they've done everything correctly though.

Is it stupid or is it just a money making scam? If the company knows what is happening then they should be taking action to correct the situation even if it means having to manually alter the bills until such time as a workable computer solution is provided. It may only be a small sum extra on the customers bill but it could seriously affect some customers especially if they are reducing services because they cannot for some reason afford them. NTL are laughing though as they bank that money for a month and earn interest on it. The small amount they gain this way from a customer can soon become a large amount when multiplied bu the number of customers it affects.What would NTLs reaction be if the customer cancelled their direct debit to prevent this unwarranted charge being taken. Would a non-DD excess be applied in this situation?