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Originally Posted by Dougie
Just got a query concerning my bill that I received today, I will ring CSs tomorrow but I just wondered whether anyone could give me a heads up.
Anyways. On the 18th March I gave my 30 days notice that I wished to cancel my NTL tv service and that I just wanted BB and Telephone. The bill that I received today included the following item
Your Services - Part Month
18 Mar - 20 Apr 1 Telco only Line Rental - £10.62
Why have they charged me line rental for the period that I will still have the full package?
Also they've charged me for a whole month 01 Apr - 30 Apr for the full TV package. Even though my TV package will be cancelled as of 17 April, are you expected to pay for a full month or can I expect a refund on my next bill?
I apologise if I've overlooked something claringly obvious!
Thanks for any info
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What's happened there is normal behaviour, though a bit stupid.
When they took your TV cancellation they took 30 days notice from 18th march, hence from 18th April you'll pay line rental, and this gets added manually as the sytem would not notice. hence it appears on your bill.
However, the billing part of the system is not 'aware' that your TV package is going to stop on the same day, because it doesn't become aware of that until the day it happens. So you still get billed as normal, and then get a credit back for any TV service billed that covers AFTER the 18th April.
Frankly the way it works is stupid, because this month you're paying far too much and then you get it all back. It's not a deliberate design, it just happens that way unfortunately.
At least it shows they've done everything correctly though.