Cable Forum - View Single Post - Internet Disconnects after a few hours usuage

dvk01 · 29-03-2005, 20:33

My big gripe is not with the engineer when he comes but the appraoch of the Indian call centre
I resuse to divulge any email password and shouldn't have to

the whole idea of them saying taht only the account holder can report a fault is seriously flawed and the amount of nonsense to go through to prove you are the account holder is beyond belief

OK they would lkke you to be in front of the computer so surely the mac adress of the modem and my adress and phone number is enough

I haven't ever given them (to the best of my knowledge) any other secret info & will not do so

If I have then there should be some method on the web site to acccess that info & allow me to change it and as there isn't then they don't get that info from me

Call me paranoid if you want but I am a security specialist and I spend a lot of my time dealing with people who have had identities stolen & used on the net and most were stolen not from the computer but from giving info to call centres who don't have the required security measures in place to protect such info

Also I consider that the data protection act applies to all the info NTL hasd onme and to export it outside the EU without mu consent is a clear breach of that act and I will be writing to the MD of NTL warning him of the consequences of their actions

As it happens it was an area fault & not anything at my end as usual and corrected it self Or wa scorrected by NTL tech ( I found out the next day when I managed to ring one of the engineers I have have frequent dealings with )

29-03-2005, 20:33	#34
dvk01 Inactive Join Date: Feb 2005 Posts: 3	Re: Internet Disconnects after a few hours usuage My big gripe is not with the engineer when he comes but the appraoch of the Indian call centre I resuse to divulge any email password and shouldn't have to the whole idea of them saying taht only the account holder can report a fault is seriously flawed and the amount of nonsense to go through to prove you are the account holder is beyond belief OK they would lkke you to be in front of the computer so surely the mac adress of the modem and my adress and phone number is enough I haven't ever given them (to the best of my knowledge) any other secret info & will not do so If I have then there should be some method on the web site to acccess that info & allow me to change it and as there isn't then they don't get that info from me Call me paranoid if you want but I am a security specialist and I spend a lot of my time dealing with people who have had identities stolen & used on the net and most were stolen not from the computer but from giving info to call centres who don't have the required security measures in place to protect such info Also I consider that the data protection act applies to all the info NTL hasd onme and to export it outside the EU without mu consent is a clear breach of that act and I will be writing to the MD of NTL warning him of the consequences of their actions As it happens it was an area fault & not anything at my end as usual and corrected it self Or wa scorrected by NTL tech ( I found out the next day when I managed to ring one of the engineers I have have frequent dealings with )