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Dougie · 29-03-2005, 20:32

Just got a query concerning my bill that I received today, I will ring CSs tomorrow but I just wondered whether anyone could give me a heads up.

Anyways. On the 18th March I gave my 30 days notice that I wished to cancel my NTL tv service and that I just wanted BB and Telephone. The bill that I received today included the following item

Your Services - Part Month
18 Mar - 20 Apr 1 Telco only Line Rental - ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10.62

Why have they charged me line rental for the period that I will still have the full package?

Also they've charged me for a whole month 01 Apr - 30 Apr for the full TV package. Even though my TV package will be cancelled as of 17 April, are you expected to pay for a full month or can I expect a refund on my next bill?

I apologise if I've overlooked something claringly obvious!

Thanks for any info

29-03-2005, 20:32	#1
Dougie Inactive Join Date: Mar 2005 Location: Manchester Age: 49 Services: Sky + VM Phone and 20MB BB Posts: 65	First NTL Bill After Making Changes Just got a query concerning my bill that I received today, I will ring CSs tomorrow but I just wondered whether anyone could give me a heads up. Anyways. On the 18th March I gave my 30 days notice that I wished to cancel my NTL tv service and that I just wanted BB and Telephone. The bill that I received today included the following item Your Services - Part Month 18 Mar - 20 Apr 1 Telco only Line Rental - ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10.62 Why have they charged me line rental for the period that I will still have the full package? Also they've charged me for a whole month 01 Apr - 30 Apr for the full TV package. Even though my TV package will be cancelled as of 17 April, are you expected to pay for a full month or can I expect a refund on my next bill? I apologise if I've overlooked something claringly obvious! Thanks for any info